Instrumental Music Center has won Music & Sound Retailer magazine’s Best Customer Service and Best Sales Staff awards, among others. And in this high-energy half-hour, you’ll find out why—and what you can take away from the company’s best practices. Instrumental Music Center co-owner Leslie Faltin will share how her staff consistently delivers an outstanding “tailored” experience to every customer, every time. Walk away with ideas you can apply right away to improve the customer experience at your own business.