Online rentals can bolster your customer service, streamline operations and, not least of all, give business a lift. Robert M. Sides Family Music now does a third of its rentals online, and in this session, Peter Sides, company president, will share his best practices and lessons learned. He’ll look at how current shopping trends affect the instrument rental process, then reveal ideas and tips to help improve your fall 2018 season. A must-attend half-hour for anyone in school music or running a rental operation.