Don’t let common crises in your music lesson program hurt your student retention. In this session, Melissa Loggins of Music Authority will offer practical tips to help you address the five biggest customer-service crises in a lesson business without losing your cool. She’ll cover everything from handling late fees to parents who are unhappy with a cancellation policy to teachers calling in sick last-minute. Get real-world advice to overcome these issues and turn a crisis into an opportunity to deliver an outstanding customer experience.