Want to improve your sales, profitability and customer satisfaction? How about better manage your inventory, rentals and productivity? Then start with KPIs (key performance indicators), the ultimate music retail scorecard. In this session, Jeff Bertrand of Bertrand’s Music will dive into KPI essentials, how to use them and the most powerful KPIs to track for your business. This session is designed for any and all retailers, not just those with financial minds.