Shep Hyken: Music Retail Q&A

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At 2019 Summer NAMM, customer service expert Shep Hyken hosted a popular NAMM U Breakfast Session, “The Customer Experience Revolution.” After the session, he received several common questions from attendees. He created this exclusive video for you, the NAMM member, so you could hear his responses. Check out the video and hear Shep address the following topics: • How do we compete with large online retailers? • How do I get my employees to deliver a better customer-service experience? • How do I best handle tough customers, especially when they’re wrong? • How should I handle negative online reviews?