Right and Wrong Retail

Presented by Billy Cuthrell, Owner, Progressive Music Center

Are you or your employees guilty of wrong retail, or do you practice the right methods in your business? We may have different religions, different political views and speak different languages, but one thing we all have in common is that we are all customers and we want to be treated well every time we enter a business. Kick off your NAMM Show with this audience-participation session that will take you through the Right and Wrong ways of customer service with videos, followed by presenter and audience dialogue.