How to Improve the Customer Experience Right Away

How do you create a customer experience that sets your music retail business apart—and keeps customers coming back over and over again? Find out from Tracy Leenman of Musical Innovations, NAMM’s 2015 Dealer of the Year and the Top 100 winner for Best Customer Service. In a half-hour, Leenman will walk you through strategies for making every customer’s experience one that exceeds expectations. She’ll discuss tactics big and small, touching on everything from employee training to events that create a buzz to best practices for over-delivering with every interaction.